All travel packages and festival passes go on sale on Tuesday, October 8th at 10am PT as part of the presale. You will need a code to access the presale. Public onsale begins on Wednesday, October 9th at 10am PT.

To access the presale on October 8th at 10am PT, sign up on the website homepage, or click the button in the top right corner of this website! Once you sign up, you will be given the presale code on that page and it will be sent to you via email. 

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Once the presale begins, you can click to the ticketing site and use the presale code to access all travel packages and festival passes before the general on sale on October 9th.

Click HERE to learn more about travel packages.

Don't need a full travel package? Click HERE to learn more about festival-only passes.

Camping more your thing? Click HERE to learn more about the glamping packages.

Split up the cost of your Viva El Gonzo trip by taking advantage of our payment plan, which is available for all packages, regardless of your selection! Simply add the payment plan option during check out and you'll secure your spot in Cabo with only 10% down.

Only one credit card can be used for the initial purchase. If you opt into the payment plan, this card will be automatically charged for all future installments.

Yes, you are limited to purchasing only four (4) festival passes or travel packages.

Not necessarily! Festival passes are sold individually, so if you're only purchasing festival passes, each person will need their own. However, for travel packages, it depends on the hotel and package size. Travel packages can accommodate groups ranging from 1 to 8 guests, and only one person needs to buy the package for the entire group.

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When selecting a package, make sure it suits your group's size. During checkout, only the Lead Guest’s name is required - later on, additional guest names must be submitted through the Guest Dashboard once it's available to the Lead Guest. Be sure to review the pricing options on the Packages page to find the best fit for your group.

Yes, a waitlist may be activated once a package sells out. Please note waitlist packages are not guaranteed packages. The checkout process will be similar to the general purchase process, but you'll clearly see that you are purchasing a waitlist package throughout the process. You'll enter your billing information and choose how long you’d like to remain on the waitlist. After joining, you'll receive an initial confirmation email.

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If a package becomes available, the waitlist orders are processed in chronological order. If you’re next in line, you will be automatically charged the full amount and receive a new confirmation email for your purchase. There is no advance notice for when the waitlist might process - it can happen at any time. Payment plans are not available for waitlist orders. All sales are final.

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If you change your mind before being selected, you can remove yourself from the waitlist anytime by logging into your Tixr account.

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If you’ve already purchased a travel package and your preferred waitlisted package becomes available, we will allow you to change packages only if the new package is of equal or greater value than the original package. In this case, the lesser-valued package will be refunded, and you'll keep the upgraded package. To receive a refund, the Lead Guest name must match exactly on both packages, and Guest Services must be contacted within 24 hours of the waitlist package processing. There are no exceptions to this 24-hour refund window for waitlist orders.

You're welcome to join the waitlist for multiple packages, but please note that all waitlist orders are non-refundable if granted. Travel packages may become available for various reasons at any time before the festival. You can remove yourself from the waitlist anytime by logging into your Tixr account. If you are charged and receive a waitlist package, all sales are final.

During the purchase process, you'll be prompted to enter a Will Call Name (Email and Phone Number). This Will Call Name is considered the Lead Guest and may be different from the Tixr account holder. The lead guest has full authority over the package, and this cannot be changed after the purchase. Lead guests will receive login details for their personal event Guest Dashboard in the coming months. In the Guest Dashboard, lead guests can review package information, submit additional guest names and their flight details, and make hotel room requests.

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The lead guest will receive all communication regarding the package and festival.

Definitely! Reach out to 100x HERE with the email address used to purchase your order and share your Order ID, and the last 4-digits of the credit card used on the order. We’ll be able to resend the email.

A $65 Tixr processing fee will be added at check out for each order. This is a one-time fee added on top of your travel package, any add ons, and any festival passes. This processing fee is the same no matter what travel package or festival passes you purchase.  

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If you select our payment plan option, there will be an additional $50 fee.

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All additional guest names for each package must be submitted within the Guest Dashboard by Friday, April 11, 2025. After this date, if your request to change a name can be accommodated, there will be a $100 fee to add or change a guest name to your package for check in. If an additional guest arrives at the resort and has not been registered in the Guest Dashboard, they will not be able to check in.

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Any changes you request after your purchase is complete, to the extent permitted in our sole discretion, shall result in additional costs.

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The hotels may offer extra amenities, such as spa treatments, exclusive dining experiences, off-site adventures, and more, which are not included in your travel package and must be paid for separately by the guest.

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Finally, please be aware that all Mexico residents will be subject to a 16% added VAT tax, which will be charged as an incidental to the credit card provided to the resort at check-in. Important: any non-residents who fail to provide their passports and immigration cards to the resort at check-in, will also incur this charge.

All festival passes or travel packages are non-refundable and non-transferable. Please refer to our Terms & Conditions for complete details.

You have the option of purchasing a 3-Day TED VIP pass or 3-Day GA pass with the option to upgrade to VIP. Find all available passes and inclusions HERE.

No, all passes are for three (3) days of music 🎶.

Children 12 and younger at the time of the festival have free festival entry.

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Please note, while children 12 and under have free access to the festival itself, some hotels require an additional fee for children under the age of 13, and some hotel properties are adults-only.

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For travel packages, please reference the max occupancy grid to ensure you select a package that meets your group’s needs!

You must purchase a TED VIP pass (as a standalone pass or as an upgrade), a Super TED VIP Travel Package, a Hotel Takeover Travel Package, or a Glamping at Crania package to attend the Welcome Party on May 7th.

We’re so glad that you’re excited about the merchandise gift! We don’t want to spoil the fun, so we’re keeping it a surprise for now. We’ll let you know how you’ll receive your merchandise closer to the festival date.

Yes!

You'll need to arrange your own transportation to and from the festival if you only purchase a festival pass - it is not included. More information regarding parking at the festival will be shared closer to the festival dates.

Yes, glamping is an adults-only experience. Guests must be 18 or older to join in on the fun!

Glamping packages are for two adults (18 or older). Valid photo identification will be required.

You will have the choice of two twin beds or one queen bed, depending on availability.

Definitely! During the purchase process, you will have the opportunity to upgrade from GA to TED VIP festival passes. See everything included in the TED VIP festival pass HERE!

We’re happy to take this request within the Guest Dashboard once it is available! Requests are not guaranteed and are subject to availability, but we will try our best to accommodate. Please wait until the Guest Dashboard is released to make a request.‍

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All requests must be submitted in the Guest Dashboard by Friday, April 11, 2025 to avoid fees. If you submit any requests after this date, please note that you will be subject to pay a $100 late fee.

We’re happy to take hotel-related requests within the Guest Dashboard! Once it is available you can view the types of requests we are able to take. Requests are not guaranteed and are subject to availability, but we will try our best to accommodate. Please wait until the Guest Dashboard is released to make a request. Lead Guests will receive an email once it’s available!

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All requests must be submitted in the Guest Dashboard by Friday, April 11, 2025 to avoid fees. If you submit any requests after this date, please note that you will be subject to pay a $100 late fee.

Only the lead guest name and contact info will be collected at the time of purchase. The lead guest has main authority over the travel package and cannot be modified post-purchase. All additional guest names will be collected within the Guest Dashboard in the coming months.

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The lead guest will receive all communication about the package and festival.

You will be able to submit additional guest names and flight information into the Guest Dashboard. Please be sure to submit any names into the Guest Dashboard by Friday, April 11, 2025 to avoid fees. If you submit a request to add any names to your package after this date, please note that you will be subject to pay a $100 late fee.

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If you purchase a package after this deadline, you’ll be given a 5-day (120-hour) grace period from the time you receive the Guest Dashboard welcome email to submit additional guest names without charge. After this grace period, the $100 fee will apply for any changes or updates. This extension only applies to packages purchased after the April 11, 2025 deadline.

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Please note the lead guest name cannot be changed with the hotel.

If you submit a request after Friday, April 11, 2025, you are subject to a $100 late fee if we are able to accommodate the request. Requests submitted after the cutoff date may not be accepted, so please get everything submitted prior to then!

Not to worry, your reservation will still be intact. Please reach out to our Guest Services team to let us know of your late arrival and we will inform the hotel.

Early check-in and late check-out depend on the hotel's availability and may come with an additional fee, which will be the guest's responsibility. While we can't guarantee these requests, you’re welcome to contact the hotel directly to ask. The hotel will have your reservation details on file starting two weeks before check-in.

Room upgrades will depend on the hotel's availability and may come with an additional fee, which will be the guest's responsibility. While we can't guarantee these requests, you’re welcome to contact the hotel directly to ask. The hotel will have your reservation details on file starting two weeks before check-in.

We understand the desire to stay close to friends; however, we are unable to accommodate proximity requests. Room assignments are managed directly by the hotel and are based on availability. While we can’t guarantee rooms next to each other, we encourage you to book packages at the same hotel as your friends - a lot of them are smaller properties so you’ll still have shared experiences!

If you’d like to purchase a package as a gift for someone else, enter the gift recipient’s name as the Lead Guest (Will Call Name) during the purchase process. All other guest information will be collected via the Guest Dashboard once that is released.

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If the incorrect guest name is submitted, you MUST notify Guest Services within 48 hours of your purchase. Any changes you request after your purchase is complete, to the extent permitted in our sole discretion, might result in additional charges.

Viva El Gonzo is an all ages festival; however, to check in to your hotel room included in your travel package, the lead guest must be 18 years or older. Valid photo identification required.

100x abides by each hotel’s policy. There is no guarantee that you will be able to check in earlier than the hotel’s standard check-in time, or check-out late, and any early-check-in or late-check-out fees will be the responsibility of the guest. You can view these times HERE.

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If you need to arrive at the hotel early, we will work with the hotel to make sure that your bags can be stored and easily accessible until your check-in time.

If you are traveling from outside of Mexico, you will need to provide your passport and a valid credit or debit card upon check-in. This card will be used to pay for any incidental charges or damages occurred during your stay. This card does not have to be the same card used to purchase your travel package.

All guests may check-in separately and still experience a seamless check-in as long as their names have been added to your reservation in the Guest Dashboard. All additional guest and flight details need to be provided to us by Friday, April 11, 2025 via the Guest Dashboard, otherwise you may be subject to a $100 fee.

The hotel may charge a mandatory resort fee at check-in. For the most up-to-date information, we recommend checking with the hotel directly. Any resort fees will be the sole responsibility of the guest.

Incidentals are a pre authorization that is collected at hotel check in with a credit or debit card. Any unused balance will be automatically refunded. This is collected in case there is any excessive cleaning, smoking or damages done to the hotel room or property, which would be the sole responsibility of the guest.

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To review specific hotel’s incidental holds, reference them HERE.

You will be required to provide a valid credit card at check-in for an incidental hold. Each hotel is different - please refer to the hotel details HERE and the hotel’s website for the most up to date information on incidental charges.

We chose these hotels not just because they are comfortable and provide a high-quality guest experience, but also because of their close proximity to the festival site. See the distance of each hotel from the festival site on the map below. Daily roundtrip transportation to and from the main festival site will be provided for all travel package guests.

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Travel packages do not include parking or cover parking expenses. To find details and rates for parking, please visit the individual website of the hotel. Please note that 100x is not responsible for any parking fees, which are subject to change, and determined by each hotel.

No need to worry! It’s completely normal for the hotel to not have your reservation details until about 2-4 weeks before the festival. Rest assured, your booking is safe and confirmed with us. As we get closer to the festival date, everything will be sent over to the hotel, and your information will appear in their system. Once the Guest Dashboard is available, you can always confirm your full reservation details there. If you have any concerns in the meantime, we’re here to help!

If you need to arrive at the hotel early, we will work with each hotel to make sure that your bags can be stored and easily accessible until you check-in.

San José del Cabo International Airport (SJD) is the closest airport to the festival site. Guests may also fly into Cabo San Lucas International Airport (CSL), but that airport is further away, about one hour.

No, you will need to book your own flight to San José del Cabo.

Yes! Travel packages include transportation to and from San José del Cabo International Airport (SJD) or Cabo San Lucas International Airport (CSL). Depending on the package you choose, airport transfers are available for arrivals on May 7th or 8th and departures on May 11th or 12th. All flight and passenger details must be submitted through our Guest Dashboard by Friday, April 11, 2025 to ensure a smooth experience. 

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Keep in mind: The shuttle ride to the hotels offered from San José del Cabo International Airport (SJD) is about 30 minutes and from Cabo San Lucas International Airport (CSL) it’s about an hour. However, we advise all guests factor in at least 2.5 hours (with the potential of up to 4 hours) to get from the airport, through customs, on the shuttle, and checked in to your hotel.

If you purchased a travel package and want to utilize the roundtrip airport transportation, once the Guest Dashboard is available you can enter your flight details for you and your guests there.

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Lead guests will receive an email with instructions on how to utilize the Guest Dashboard when it is ready for use.

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Make sure to submit all flight information by Friday, April 11, 2025, to secure your transportation.

Travel insurance is highly recommended for your trip to Viva El Gonzo. It provides peace of mind and protection against unforeseen circumstances related to trip cancellation, emergency medical expense, trip interruption and delay, baggage, and more. Viva El Gonzo has partnered with Wanderwell to offer an affordable travel insurance solution. 

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You may also want to check with your credit card company, as some offer travel coverage. Travel insurance is managed by a third party, and claims are settled independently of the Viva El Gonzo team. Coverage specifics can vary depending on the third party and plan level, so it is important to review the details carefully.

Although travel insurance is not required, we highly recommend it to give folks greater peace of mind with their travels since all packages are non-refundable per the event’s Purchase Policy. We’ve partnered with Wanderwell to offer guests an affordable solution; please click here to learn more. You may also want to explore travel insurance options with your credit card company, as several credit cards provide travel coverage. Travel insurance is fully handled by a third party, who settles claims independently of the Viva El Gonzo team. Please also be aware that specific coverage varies depending on the third party and plan level.

More information about parking will be shared closer to the festival.

More information and details about timing and pickup / drop-off locations will be provided closer to the festival dates.

If you purchased a travel package, your order is set to Will Call and will be available for pickup at hotel check-in. If you purchased festival passes only, you will need your TIXR digital ticket for entry. More information will be shared closer to the festival.

The festival schedule and showtimes, including any late-night programming, will be shared closer to the festival dates. If you’re arriving on the first day of music and don’t want to miss any performances, we suggest you travel in as early as you can!

Viva El Gonzo will be at El Ganzo Oasis. The best address for the festival site is                

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Jardín Escultórico Puerto Los Cabos

East Cape Road s/n(Glorieta El Rey Pescador)

Marina Puerto Los Cabos

23403, San José del Cabo, Baja California Sur

The Welcome Party will be on Wednesday, May 7th and includes complimentary food and beverage. You must have a Hotel Takeover travel package, Glamping at Crania package, or a TED VIP festival pass to attend. Additional details will be shared closer to the festival dates.

The El Ganzo Beach Club is the perfect spot to spend the day soaking up the sun and relaxing at one of the few swimmable beaches in San José del Cabo. Enjoy a variety of fresh seafood and “catch of the day” dishes, while sipping on refreshing cocktails and mocktails! 

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During designated beach hours, you must have a Super TED VIP or Hotel Takeover travel package, or a Glamping at Crania package to access El Ganzo Beach Club. During non-designated hours, the El Ganzo Beach Club will be open to all festival guests. Specific hours will be released closer to the festival!

Yes, guests will have the opportunity to keep their nights rolling! Details about the events, such as dates, times, locations, and artists will be shared closer to the festival dates.

The venue is general admission, so there is no assigned seating in the venue. However, we will have ample seating around for anyone needing a dance break!

There are no specific dress guidelines for the festival - wear whatever you feel comfortable in!

The bag policy for the festival site prohibits coolers, baskets, and large bags. However, you are allowed to bring purses and fanny packs.

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Your belongings may be searched upon entry, and please respect the guidelines to avoid any issues during the festival.

No, chairs are not allowed in the festival site. Please be sure to review our Prohibited Items list for a smooth experience.

Yes, stay tuned for more details!