A $65 Tixr processing fee will be added at check out for each order. This is a one-time fee added on top of your travel package, any add ons, and any festival passes. This processing fee is the same no matter what travel package or festival passes you purchase.
If you select our payment plan option, there will be an additional $50 fee.
All additional guest names for each package must be submitted within the Guest Dashboard by Friday, April 11, 2025. After this date, if your request to change a name can be accommodated, there will be a $100 fee to add or change a guest name to your package for check in. If an additional guest arrives at the resort and has not been registered in the Guest Dashboard, they will not be able to check in.
Any changes you request after your purchase is complete, to the extent permitted in our sole discretion, shall result in additional costs.
The hotels may offer extra amenities, such as spa treatments, exclusive dining experiences, off-site adventures, and more, which are not included in your travel package and must be paid for separately by the guest.
Finally, please be aware that all Mexico residents will be subject to a 16% added VAT tax, which will be charged as an incidental to the credit card provided to the resort at check-in. Important: any non-residents who fail to provide their passports and immigration cards to the resort at check-in, will also incur this charge.