Viva El Gonzo is committed to providing an inclusive experience for guests of all abilities. If at any time you have specific questions or concerns about the accessibility of the festival, please reach out to our Guest Services team. We encourage you to make any requests as far in advance as possible to enhance our ability to evaluate and fulfill the request.
Wheelchair Accessible Rooms:
Select hotels & resorts offer limited wheelchair accessible rooms. If you require an accessible room, please purchase a package at the following locations:
- El Ganzo
- Hyatt Place
- JW Marriott
- Secrets
- Tropicana
After completing your purchase, please contact Guest Services if you would like to request a wheelchair accessible room.
Please note: Wheelchair accessible rooms are NOT available at Acre Resort, Drift San Jose, Flamboyan, La Marina Inn, and Krystal Grand.
Accessible viewing areas will be available within the festival venue. Accessible viewing areas are for patrons with disabilities and one companion. The Main Stage offers a raised viewing platform, and all other stages offer a dedicated accessible viewing zone on a flat surface. Seating is available on a first-come, first-served basis. Please submit a request within the Guest Dashboard if you are interested in utilizing these viewing areas.
Accessible parking will be available at the festival site.
Service animals will be allowed within the festival venue. Please contact your hotel directly to verify the service animal policy at the property.
If you use assistive technology (such as a Braille reader, a screen reader, or TTY) and the format of any material on this website interferes with your ability to access information, please contact Guest Services. To enable us to respond in a manner most helpful to you, please indicate the preferred format in which to receive the material, the web address of the requested material, and your contact information.